Privacy Policy

1. Introduction

Welcome to Andiamo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Italian language learning application (the "App").

By using Andiamo, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our App:

• Account Information: Name, email address, username, password (encrypted, through certified and secure providers - Apple and Google)
• Learning Data: Your progress, completed lessons, scores, achievements, and learning preferences
• User Content: Audio recordings of your speech practice, written responses, and other content you create
• Communication Data: Messages you send to support, feedback, and survey responses

2.2 Automatically Collected Information

We automatically collect certain information when you use our App:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, time spent on lessons, interaction patterns, and performance metrics
• Log Data: IP address, access times, crash reports, and error logs

2.3 Information from Third Parties

If you choose to sign in with Apple, Google, or other third-party services, we receive basic profile information from those services, such as your name and email address.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and Improve Services: Deliver learning content, track progress, personalize your experience, and improve our App
• Gamification Features: Award points, badges, achievements, maintain leaderboards, and track streaks
• Communication: Send notifications about your progress, updates, and promotional content (with your consent)
• Analytics: Analyze usage patterns to improve content and user experience
• Customer Support: Respond to inquiries and provide technical assistance
• Security: Detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: Comply with legal obligations and enforce our Terms and Conditions

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party companies that help us operate our App (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to certain data processing activities
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at niccolo047@gmail.com.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

For users aged 13-16 in the EEA, we require parental consent before processing personal data.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including Standard Contractual Clauses approved by the European Commission for transfers from the EEA.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your device settings. Disabling cookies may affect certain features of the App.

11. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy in the App and updating the "Last Updated" date. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at niccolo047@gmail.com.

15. Supervisory Authority

If you are located in the EEA and have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection supervisory authority.